Credit Card Management

This section concerns only Societe Generale Private Banking Luxembourg clients who hold a credit card. Your card is issued and managed by our partner, Advanzia Bank, which is responsible for the management of all services related to its use. Here you will find useful information on how to obtain assistance, identify your dedicated contacts, block your card if necessary, and access the documentation required for its day-to-day use.

Need assistance?

For any questions regarding your card:

  • Your Private Banker remains your primary point of contact for any general inquiries.
  • If you encounter a difficulty related to the use of your card (declined transaction, blocked card, or questions regarding its operation), our Daily Banking Team is available through the contact form.

To help us process your request efficiently, please select the reason: “Technical   problems  –  Daily Banking Private Bank”

Manage your card daily

With the Capitol Cards app, you can manage your card independently wherever you are:

  • Activate your card
  • Access your PIN code 
  • Request a spending limit increase
  • View your transactions and statements (with download option)
  • Generate a merchant code for online purchases
  • Access your digital card
  • Enable real-time notifications to monitor your spending
  • Block your bank card in the event of an incident

For details of the available features, please refer to the user guide Capitol App User Guide.

To install the app on your smartphone, scan the relevant QR code or click the App Store or Google Play badge.  You can also search for “Capitol Cards” directly in the App Store or Google Play.

QR code for downloading Capitol Cards application on AppStore
QR code for downloading Capitol Cards application on Google Play
How to block your bank card?

In the event of loss, theft, or suspected fraudulent use, we recommend that you act without delay.

You can:

  • As a priority, temporarily or permanently block your card directly through the Capitol Cards app. Detailed instructions are available in the user guide above.
  • Alternatively, contact the Daily Banking Team via MyCapitol secure messaging or by phone : +352 26 15 74.

Please inform your Private Banker as soon as possible so that the appropriate follow-up actions can be taken on your account.

Discover the travel insurance coverage and assistance services included with my card

How can I obtain information about my Travel Insurance?

  • View the guarantees, coverage, and assistance services included with your card :  Capitol - Travel Insurance 
  • Alternatively, submit a request through MyCapitol.

Need assistance or wish to report a claim? Contact GenAssist TPA:

  • Medical Assistance : +357 99 222 567
  • Report a claim: +357 22 51 92 59
  • E-mail : Capitol@genassist.eu

Compensation/Reimbursement Claim - Contact GenAssist TPA:

  • Telephone : +357 22 452860
  • E-mail : Capitol@genassist.eu

Whenever you contact the assistance or claims service, please provide your card number, which will be used as the reference for your case.