Accessibility statement

ACCESSIBILITY STATEMENT

Societe Generale undertakes to make its website accessible to all. In this regard, we rely on : 

• The law of March 8, 2023, relating to accessibility requirements applicable to products and services (transposing Directive (EU) 2019/882 – EAA), notably applicable to banking services for consumers.
•  As a methodological reference, the European standard EN 301 549, which implements WCAG 2.1 level AA.

This declaration of accessibility applies to the website of Societe Generale Luxembourg. 

Compliance status

The Societe Generale Luxembourg site is in partial compliance with WCAG 2.1 Double-A (AA) level due to the non-conformities and deviations listed below. 

Test results

The site is partially compliant with EN 301 549 / WCAG 2.1 level AA. An internal audit was conducted and reports a compliance rate of 85% (37 criteria met, 4 not met, 9 not applicable).

Non-accessible content

The contents listed below are not accessible for the following reasons:

Non compliance

Several elements of non-compliance are described in this document, some of which are recurrent on several pages: 

• Decorative images found in the content are not ignored by the screen reader.
• Several successive <br> tags or <p> paragraph tags are used to visually create space between paragraphs.
• Some elements visually represent a list that is not marked up as such.
• PDF documents are not accessible.
• The results that are displayed are not restituted by the screen reader on the ‘Communiqués -presse-actualités ‘
• The title of some links/buttons does not make it clear what they are aimed to.
• Some texts are no longer readable when the text spacing properties are increased.
• The lists are not properly structured.
• The document code contains errors.
• Data tables on the 'where to find' page must not contain a role = presentation attribute.

Derogations for disproportionate burden 

No derogation identified.

Content not subject to the obligation of accessibility

No content not subject to the accessibility obligation. 

Establishment of this declaration of accessibility

This statement was made on 16/03/2023 and update on the 02/10/2025. 

Technologies used for website development : 

• HTML5
• CSS
• Javascript

The tests of the web pages were performed with the following combinations of user agents and screen readers: 

• NVDA with Google Chrome 

The following tools were used in the evaluation: 

• Web Developer Toolbar 
• Focus  
• Contrast Color checker WCAG 
• Accessibility insights for web 
• WAVE 
• Axe dev tool 
• Tab A11Y 

Pages of the site having been the subject of the verification of conformity: 

• Homepage
• Legal information
• Contact 
• Accessibility 
• Sitemap
• Gouvernance 
• Communiques - presse - actualites 
• Market Solutions 
• Where find 
• Esign 

The structure of this statement aligns with Implementing Decision (EU) 2018/1523.

Feedback and contact information

If you are unable to access any content or service, you can contact the website manager to be directed to an accessible alternative or to obtain the content in another form. 

Contact the communication department of Societe Generale at the following email address:  Service-Com.SGLUX@socgen.com 

Contact channels

Application procedure

In the event of no response or an unsatisfactory response from us, you have the option to report a non-compliance:

To the Office for the Monitoring of Accessibility of Products and Services (OSAPS), established by the law of March 8, 2023, and placed under the authority of the minister responsible for the Policy for People with Disabilities.
More information and reporting forms are available on the portal Guichet.lu