Be client centric
Customer satisfaction remains our top priority: not only we must offer the best services and products, but also the best experience, externally and internally.
Thanks to hyper customization, we can adapt our services to individual clients, offer them at the right time, through the right medium.
In order to achieve that, we are developping:
- A nimble IT infrastructure adapted to the digital era.
- An efficient platform strategy that will carry a consistent user experience, new approaches to customer interaction and advanced digital functions/services.
- A relevant data strategy while preserving confidentiality.
Electronic signature
We achieved beginning of 2020 our first electronic signature, marking an acceleration of our digital transformation and a first step towards the signature of a qualified level. This enables us to accelerate the dematerialization of contractual relationships with our counterparties: service providers, partners, and of course our clients.
The deployment of this solution, which became a priority during the Covid-19 context, was performed thanks to our digital transformation teams, teleworking at the time of production, who demonstrated remarkable agility and made it possible to meet a real operational and critical need. We used a Cloud-based solution allowing us to access to the partner's environment and its platform, in order to sign qualified e-signatures, the legal equivalent of a handwritten signature.
The advantages of this tool:
- Data security: this solution ensures that electronic signatures are legally binding and secure, meeting the most stringent regulatory requirements;
- Time to market: time saving is considerable compared to sending and returning a regular mail; the signing process is accelerated;
- CSR: more environmentally friendly, all transfers are done by digital mail, no more paper is needed.
Last but not least, during the Covid-19 lockdown period, the electronic signature ensured full business continuity while 97% of employees were teleworking.
