Internet security - Be aware!
Are you having problems logging on? Do you think you might have fallen victim to a scam? Here's a quick reminder of the main internet security rules you should follow.
Protect yourself online
- Check that you are on a secure site
Check the spelling of the website's address in your browser's "address bar". You can easily check that you are on a secure site by ensuring that the address bar shows "https" (and not just http): https://private-ebanking.societegenerale.lu.
- Use a strong password
You need to choose a strong password, i.e. one that another person would find difficult to figure out or guess (for example, don't use your date of birth).
- Don't click on links too quickly
A classic form of attack aimed at obtaining your personal information is for a fraudster to ask you to click on a link in an e-mail or other message. The link could be false and harmful. Instead of clicking on a link in a message, enter the website's address into your browser yourself.
- Beware of suspicious e-mail addresses and/or before opening attachments
One of the most effective ways of spreading viruses is to use e-mail attachments. To protect yourself, don't open attachments sent by people you don't know.
- Keep track of your personal information
You are strongly advised never to give out your personal details over the phone, in writing or by e-mail. Never enter your personal details or sensitive information (like your bank account details) on websites that do not offer all the necessary guarantees.
Fraudulent e-mails (phishing)
Fraudsters send e-mails impersonating Societe Generale to a large number of people.
These e-mails contain false information, which can sometimes be alarming, encouraging you to click on a link. These so-called phishing e-mails aim to acquire your personal details or to access banking websites.
We remind you that Societe Generale will never contact you directly via your personal e-mail address to ask you to log onto our secure website and/or ask for your PIN or log-on details.
If you encounter one of the following:
- You receive a fake e-mail or discover a website that impersonates Societe Generale's website
- You receive an e-mail asking you to confirm your bank card number
- You receive an e-mail asking for your log-on details for our website
We advise that you:
- Do not click on any links
- Do not try to open attachments
- Do not reply to these e-mails
- Do not call any phone numbers shown in such e-mails
- Contact our helpdesk:
- by e-mail: firstname.lastname@example.org
- by phone on: (+352) 47 93 11 5555 (from 8am to 6pm Monday to Friday).
- Delete these e-mails
- Change your password immediately
If you have any doubts, please contact your branch immediately on the usual number.